Safer-Gambling CRM

CRM, Retention & VIP

Markers-of-Harm Detection & CRM Routing

Behavioural indicators of harm turned into CRM rules that stop promotions and start the right safer-gambling interaction

CRM, Retention & VIP

Self-Exclusion & Suppression Audit

End-to-end testing that self-excluded, cooling-off and opted-out players receive no marketing from any channel or tool

CRM, Retention & VIP

Safer-Gambling Interaction Journeys

Automated and human-led journeys that reach players showing risk, offering tools and support in a tone that actually helps

CRM, Retention & VIP

Deposit Limit & Tool Adoption Campaigns

Campaigns that encourage players to set deposit limits, reality checks and time-outs as a normal part of playing

CRM, Retention & VIP

UK Customer Interaction CRM Programme

CRM aligned with UKGC customer interaction guidance and financial risk checks, from indicators to recorded outcomes

CRM, Retention & VIP

Dutch Duty-of-Care CRM

CRM for KSA-licensed brands built around duty-of-care obligations, CRUKS checks and extra care for young adults

CRM, Retention & VIP

German CRM for OASIS & Deposit Limits

CRM for GGL-licensed brands that respects OASIS exclusions, the cross-operator deposit limit and German product rules

CRM, Retention & VIP

Spelpaus & ROFUS Suppression Setup

Suppression, marketing and re-entry rules for Nordic self-exclusion registers, tested for every CRM tool and channel

CRM, Retention & VIP

Spanish Risky-Play Communication Rules

CRM for DGOJ-licensed brands that applies Spain's rules on promotions to young adults and players showing risky play

CRM, Retention & VIP

Young Adult Player Protection in CRM

Stricter CRM rules for young adult players in markets that require extra protection for that age group