CRM, Retention & VIP
Welcome & Onboarding Journeys
The first 30 days designed step by step, from registration to verification, first deposit and second session
CRM, Retention & VIP
Lifecycle Journeys
Automated journeys for every stage of the player relationship, from registration and first deposit to reactivation.
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14 services
14 Lifecycle Journeys services
CRM, Retention & VIP
Reactivation & Win-Back Campaigns
Carefully targeted campaigns that bring lapsed players back, excluding anyone self-excluded or showing risk markers
CRM, Retention & VIP
Registration & KYC Drop-Off Recovery
Journeys that help players who started registration or verification finish it, with clear help rather than pressure
CRM, Retention & VIP
First-Deposit Conversion Journeys
Journeys for verified players who have not yet deposited, built around payment help, product discovery and clear offer terms
CRM, Retention & VIP
Second & Third Deposit Journeys
The stretch after the first deposit, designed to turn a one-off trial into a relationship without leaning on bonuses
CRM, Retention & VIP
Early-Life Retention Programme
A structured programme for players in their first 90 days, with milestones, check-ins and behaviour-based branches
CRM, Retention & VIP
Failed Deposit Recovery Journeys
Real-time messages that help players whose deposit failed, with alternative payment methods and clear next steps
CRM, Retention & VIP
Casino & Sportsbook Cross-Sell Journeys
Relevant introductions to your other products for multi-product brands, within local rules on mixed-product promotions
CRM, Retention & VIP
Tournament-to-Season Bettor Retention
Journeys that keep bettors who joined for a World Cup, Euros or a final engaged when the regular league season returns
CRM, Retention & VIP
Fantasy Sports Season Lifecycle CRM
CRM for fantasy platforms from pre-season drafts through weekly contests to the long off-season gap
CRM, Retention & VIP
Lottery Subscription & Syndicate Journeys
Journeys that turn one-off lottery ticket buyers into subscribers and syndicate members, with easy management of their plays
CRM, Retention & VIP
Bingo Room Onboarding Journeys
Onboarding for new bingo players that introduces rooms, schedules, chat hosts and the community before any offer
CRM, Retention & VIP
Portuguese Lifecycle Programme
Lifecycle journeys for SRIJ-licensed brands, written in European Portuguese and built around football and local payments
CRM, Retention & VIP
Romanian Lifecycle Programme
Romanian-language CRM for ONJN-licensed brands, with responsible-gambling messaging built into every journey
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