CRM, Retention & VIP
Welcome & Onboarding Journeys
The first 30 days designed step by step, from registration to verification, first deposit and second session
CRM, Retention & VIP · Lifecycle Journeys
Second & ThirdDeposit Journeys
The stretch after the first deposit, designed to turn a one-off trial into a relationship without leaning on bonuses
A large share of new players never make it past their first few deposits. We look at what the players who stayed did differently, such as the games they tried or the features they used, and build journeys that guide new depositors towards those experiences. Offers are tested against no-offer control groups so bonuses are only kept where they add value.
What you get
- ◆Early retention driver analysis
- ◆Post-FTD journey design
- ◆Feature and product education content
- ◆Offer versus no-offer testing
- ◆Second and third deposit reporting
How it works
- 01
Add it to your offer
Combine it with any other services, markets and a budget if you have one in mind.
- 02
Get a custom quote
We reply with scope, timeline and price for your brand, usually within one business day.
- 03
Accept and kick off
Accept with one click, get your invoice and meet the team that runs it.
More in Lifecycle Journeys
See allCRM, Retention & VIP
Reactivation & Win-Back Campaigns
Carefully targeted campaigns that bring lapsed players back, excluding anyone self-excluded or showing risk markers
CRM, Retention & VIP
Registration & KYC Drop-Off Recovery
Journeys that help players who started registration or verification finish it, with clear help rather than pressure
CRM, Retention & VIP
First-Deposit Conversion Journeys
Journeys for verified players who have not yet deposited, built around payment help, product discovery and clear offer terms
CRM, Retention & VIP
Early-Life Retention Programme
A structured programme for players in their first 90 days, with milestones, check-ins and behaviour-based branches
CRM, Retention & VIP
Failed Deposit Recovery Journeys
Real-time messages that help players whose deposit failed, with alternative payment methods and clear next steps