Conversion & UX
Player Research & Usability Testing
Moderated usability sessions and surveys with real adult players to understand what blocks sign-up and play
Conversion & UX · CRO Research & Audits
Support Ticket &Live Chat UX Mining
Analysis of support tickets and chat transcripts to uncover the usability problems that drive contacts, complaints and churn
Every 'where is my withdrawal' or 'why was my document rejected' chat is a usability signal. We classify a representative sample of support contacts by journey, cause and outcome, then connect the top themes to specific screens and messages. Fixing them helps players and eases pressure on your support team, and the analysis can be repeated each quarter.
What you get
- ◆Contact classification framework
- ◆Coded sample of tickets and chats
- ◆Top usability themes by journey
- ◆Screen and copy fixes per theme
- ◆Quarterly re-run option
How it works
- 01
Add it to your offer
Combine it with any other services, markets and a budget if you have one in mind.
- 02
Get a custom quote
We reply with scope, timeline and price for your brand, usually within one business day.
- 03
Accept and kick off
Accept with one click, get your invoice and meet the team that runs it.
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