Skip to content

Conversion & UX · CRO Research & Audits

Player Research &Usability Testing

Moderated usability sessions and surveys with real adult players to understand what blocks sign-up and play

We recruit adult players from your target markets for usability tests, interviews and surveys, then turn the findings into concrete design changes. Research covers first impressions, trust signals, bonus understanding and payment preferences. Sessions are recorded and summarised for your product team.

What you get

  • ◆Research plan and participant screener
  • ◆Moderated usability sessions
  • ◆Player surveys and interviews
  • ◆Findings report with video clips
  • ◆Design recommendations

How it works

  1. 01

    Add it to your offer

    Combine it with any other services, markets and a budget if you have one in mind.

  2. 02

    Get a custom quote

    We reply with scope, timeline and price for your brand, usually within one business day.

  3. 03

    Accept and kick off

    Accept with one click, get your invoice and meet the team that runs it.

More in CRO Research & Audits

See all

Conversion & UX

Heuristic Conversion Audit

An expert review of your key journeys against an iGaming-specific heuristic framework, scored and prioritised by likely impact

Quick winProject
Details

Conversion & UX

Session Recording & Heatmap Analysis

Structured analysis of session recordings, heatmaps and scroll maps to show exactly where players hesitate, rage-click or give up

Quick winPerformance
Details

Conversion & UX

Conversion Funnel Analytics Deep Dive

A quantitative breakdown of your acquisition funnel by channel, device, market and payment method to find the biggest leaks

ProjectPerformance
Details

Conversion & UX

On-Site Player Surveys & Exit Polls

Short intercept surveys at the moments that matter, such as an abandoned sign-up or a failed deposit, to hear why players leave

Quick winMulti-GEO
Details

Conversion & UX

Competitor UX Benchmarking

A side-by-side review of how licensed competitors handle sign-up, verification, deposits, withdrawals and lobbies in your markets

ProjectMulti-GEO
Details

Conversion & UX

Support Ticket & Live Chat UX Mining

Analysis of support tickets and chat transcripts to uncover the usability problems that drive contacts, complaints and churn

Quick win
Details