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Conversion & UX · CRO Research & Audits

On-Site PlayerSurveys & Exit Polls

Short intercept surveys at the moments that matter, such as an abandoned sign-up or a failed deposit, to hear why players leave

Analytics tells you where players leave; a well-timed one-question survey tells you why. We design and deploy intercept surveys on exit intent, after a declined payment, after a completed withdrawal and on key product pages, translated for each market. Responses are coded into themes and fed straight into the test backlog.

What you get

  • Survey placement and trigger plan
  • Question design and translations
  • Survey tool configuration
  • Response coding and theme analysis
  • Monthly insight summary

How it works

  1. 01

    Add it to your offer

    Combine it with any other services, markets and a budget if you have one in mind.

  2. 02

    Get a custom quote

    We reply with scope, timeline and price for your brand, usually within one business day.

  3. 03

    Accept and kick off

    Accept with one click, get your invoice and meet the team that runs it.

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