ReputationMonitoring & Reviews

PR & Reputation

Review & Complaint Reputation Management

Respond to and resolve real player complaints on Trustpilot, AskGamblers and Casino.guru — openly and on the record

PR & Reputation

Media Monitoring & Sentiment Tracking

Continuous monitoring of news, forums, social and review sites so you know what is being said about your brand

PR & Reputation

App Store Review Response Management

Monitoring and replying to App Store and Google Play reviews, with bug and payment themes routed to product and support

PR & Reputation

Complaint Mediation & ADR Case Support

Well-documented operator responses to player disputes escalated to complaint mediators and alternative dispute resolution bodies

PR & Reputation

Reclame Aqui Reputation Management

Monitoring and resolving player complaints on Reclame Aqui for Brazilian operators, in Portuguese and on the record

PR & Reputation

Branded Search Reputation Audit

An audit of what players, partners and journalists find when they search your brand and executives, with an honest action plan

PR & Reputation

Affiliate Review Accuracy Programme

Checking how affiliate and comparison sites describe your brand, licences and terms, and getting outdated or wrong details corrected

PR & Reputation

Crypto Community Reputation Monitoring

Monitoring Telegram, Discord, X, Bitcointalk and crypto review sites for early warning of trust issues around your crypto casino

PR & Reputation

Brand Impersonation & Scam Site Response

Detecting clone sites, fake apps and impersonation accounts using your brand, then warning players and coordinating takedowns

PR & Reputation

Game Fairness & Certification PR

Plain-language communication of RNG testing, RTP information and independent certification to answer rigged-game accusations