PR & Reputation
Review & Complaint Reputation Management
Respond to and resolve real player complaints on Trustpilot, AskGamblers and Casino.guru — openly and on the record
PR & Reputation · Reputation Monitoring & Reviews
App Store ReviewResponse Management
Monitoring and replying to App Store and Google Play reviews, with bug and payment themes routed to product and support
App ratings shape installs and trust, and many low ratings describe fixable problems. We monitor reviews by market and language, reply publicly within store guidelines, route technical and payment issues to the right team and report on theme trends after each app release. Incentivised or fake reviews are never used.
What you get
- ◆Review monitoring by store and market
- ◆Public reply guidelines and templates
- ◆Issue routing to product and support
- ◆Release-by-release theme report
- ◆Rating trend dashboard
How it works
- 01
Add it to your offer
Combine it with any other services, markets and a budget if you have one in mind.
- 02
Get a custom quote
We reply with scope, timeline and price for your brand, usually within one business day.
- 03
Accept and kick off
Accept with one click, get your invoice and meet the team that runs it.
More in Reputation Monitoring & Reviews
See allPR & Reputation
Media Monitoring & Sentiment Tracking
Continuous monitoring of news, forums, social and review sites so you know what is being said about your brand
PR & Reputation
Complaint Mediation & ADR Case Support
Well-documented operator responses to player disputes escalated to complaint mediators and alternative dispute resolution bodies
PR & Reputation
Reclame Aqui Reputation Management
Monitoring and resolving player complaints on Reclame Aqui for Brazilian operators, in Portuguese and on the record
PR & Reputation
Branded Search Reputation Audit
An audit of what players, partners and journalists find when they search your brand and executives, with an honest action plan
PR & Reputation
Affiliate Review Accuracy Programme
Checking how affiliate and comparison sites describe your brand, licences and terms, and getting outdated or wrong details corrected