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PR & Reputation

Crisis & IssuesManagement

Preparation, rapid response and recovery for outages, regulatory action, data incidents, integrity cases and hostile coverage.
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12 services

12 Crisis & Issues Management services

PR & Reputation

Crisis Communications

Preparation and rapid response for outages, regulatory action, data incidents and negative press

EnterpriseRetainer
Details

PR & Reputation

Crisis Simulation & War-Gaming

Realistic, time-pressured crisis exercises that test your playbook, spokespeople and approval chains before a real incident does

ProjectEnterprise
Details

PR & Reputation

Outage & Payment Incident Comms

Communication plans for platform outages, settlement errors and payment delays that keep players, partners and regulators informed

ProjectQuick win
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PR & Reputation

Regulatory Sanction Response Comms

Communications for regulator fines, licence conditions and enforcement notices that are accurate, accountable and cleared by legal

EnterpriseRegulated markets
Details

PR & Reputation

Data Breach & Cyber Incident Comms

Player, media and regulator communications after a data breach, account takeover wave or cyber attack, aligned with data-protection duties

EnterpriseProject
Details

PR & Reputation

Investigative Journalism Response

Structured handling of investigative requests and right-of-reply letters from broadcasters and newspapers, with legal coordination

Enterprise
Details

PR & Reputation

Viral Complaint & Social Firestorm Response

Rapid assessment and response when a player complaint, streamer clip or accusation spreads across X, TikTok, Reddit or Telegram

RetainerQuick win
Details

PR & Reputation

Crypto Casino Incident Communications

Crisis plans for wallet incidents, withdrawal pauses, chain congestion and token volatility, tailored to crypto-native communities

ProjectCrypto-friendly
Details

PR & Reputation

Betting Integrity Alert Communications

Communications when suspicious betting patterns, integrity alerts or match-fixing investigations involve your book or markets

ProjectRegulated markets
Details

PR & Reputation

Brazil Political & Media Scrutiny Management

Issues management for SPA-authorised operators facing parliamentary, press and public debate about betting in Brazil

RetainerRegulated marketsEnterprise
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PR & Reputation

Live Dealer Incident Communications

Response plans for dealer errors, stream failures, studio staff allegations and viral table clips

Project
Details

PR & Reputation

Poker Integrity & Bot Detection Comms

Communications on bots, collusion, real-time assistance tools and account security that keep poker communities confident

Retainer
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