PR & Reputation
Crisis Communications
Preparation and rapid response for outages, regulatory action, data incidents and negative press
PR & Reputation · Crisis & Issues Management
Outage & PaymentIncident Comms
Communication plans for platform outages, settlement errors and payment delays that keep players, partners and regulators informed
When bets cannot be placed, games freeze or withdrawals stall, silence drives complaints and speculation. We prepare status page, social, CRM and press templates for each incident type, agree who approves what, and align player messaging with what support agents are saying. Regulator notifications follow the reporting requirements attached to your licences.
What you get
- ◆Incident type communication matrix
- ◆Status page, social and CRM templates
- ◆Support team script alignment
- ◆Regulator notification checklist
- ◆Post-incident player update template
How it works
- 01
Add it to your offer
Combine it with any other services, markets and a budget if you have one in mind.
- 02
Get a custom quote
We reply with scope, timeline and price for your brand, usually within one business day.
- 03
Accept and kick off
Accept with one click, get your invoice and meet the team that runs it.
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