CRM, Retention & VIP
VIP & Loyalty Program Design
Tiered loyalty and VIP schemes with clear rewards, host playbooks and responsible-gambling checks built in
CRM, Retention & VIP · VIP & High-Value Players
High-ValueBettor Management
Relationship management for high-staking sports bettors, aligned with trading, risk and safer-gambling teams
High-value bettors sit between CRM, trading and risk, and conflicting decisions between those teams damage the relationship. We define how account managers work with traders on limits and pricing queries, which events justify personal contact and how hospitality is offered. Affordability reviews and staking changes are shared across teams so nobody encourages play the others are concerned about.
What you get
- ◆Cross-team operating model
- ◆Event-led contact calendar
- ◆Limit and pricing query process
- ◆Hospitality eligibility rules
- ◆Shared risk and affordability flags
For
How it works
- 01
Add it to your offer
Combine it with any other services, markets and a budget if you have one in mind.
- 02
Get a custom quote
We reply with scope, timeline and price for your brand, usually within one business day.
- 03
Accept and kick off
Accept with one click, get your invoice and meet the team that runs it.
More in VIP & High-Value Players
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Outsourced VIP Account Management
Experienced VIP hosts who manage your high-value players under your brand, processes and safer-gambling policies
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VIP Affordability & Source-of-Funds Workflow
Workflow design that connects VIP management with affordability checks, source-of-funds reviews and compliance sign-off
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VIP Experiences & Hospitality Rewards
Event invitations, hospitality and personal gifts planned with clear eligibility rules and a documented compliance review
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VIP Downgrade & Exit Communications
Respectful communications for players leaving VIP status, whether through lower play, a review outcome or their own choice