CRM, Retention & VIP
VIP & Loyalty Program Design
Tiered loyalty and VIP schemes with clear rewards, host playbooks and responsible-gambling checks built in
CRM, Retention & VIP · VIP & High-Value Players
VIP Downgrade &Exit Communications
Respectful communications for players leaving VIP status, whether through lower play, a review outcome or their own choice
How a player leaves VIP matters as much as how they join. Abrupt downgrades can push players to chase status, while silence after a safer-gambling review can feel like rejection. We write downgrade, pause and exit messages for each scenario, set grace period rules and make sure no message invites a player to play more to keep their tier.
What you get
- ◆Downgrade scenario map
- ◆Downgrade, pause and exit templates
- ◆Grace period rules
- ◆Host scripts for sensitive exits
- ◆Post-exit contact rules
How it works
- 01
Add it to your offer
Combine it with any other services, markets and a budget if you have one in mind.
- 02
Get a custom quote
We reply with scope, timeline and price for your brand, usually within one business day.
- 03
Accept and kick off
Accept with one click, get your invoice and meet the team that runs it.
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