CRM, Retention & VIP
VIP & Loyalty Program Design
Tiered loyalty and VIP schemes with clear rewards, host playbooks and responsible-gambling checks built in
CRM, Retention & VIP · VIP & High-Value Players
VIP Experiences &Hospitality Rewards
Event invitations, hospitality and personal gifts planned with clear eligibility rules and a documented compliance review
Experiences often matter more to high-value players than bonus cash. We plan hospitality calendars, personalised gifts and invitation criteria, then document who may be invited, how often and after which checks. In markets where rewards count as inducements or bonuses, the programme is adjusted or switched off for those players.
What you get
- ◆Experience and hospitality calendar
- ◆Eligibility and frequency rules
- ◆Personal gift guidelines
- ◆Market-by-market inducement review
- ◆Guest list approval workflow
How it works
- 01
Add it to your offer
Combine it with any other services, markets and a budget if you have one in mind.
- 02
Get a custom quote
We reply with scope, timeline and price for your brand, usually within one business day.
- 03
Accept and kick off
Accept with one click, get your invoice and meet the team that runs it.
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A model that spots emerging high-value players early and checks affordability before anyone is offered VIP treatment
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Outsourced VIP Account Management
Experienced VIP hosts who manage your high-value players under your brand, processes and safer-gambling policies
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VIP Affordability & Source-of-Funds Workflow
Workflow design that connects VIP management with affordability checks, source-of-funds reviews and compliance sign-off
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VIP Downgrade & Exit Communications
Respectful communications for players leaving VIP status, whether through lower play, a review outcome or their own choice
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Crypto Casino VIP & Rakeback Programmes
VIP tiers and rakeback designed for licensed crypto casinos, with rewards that hold their value when coin prices move