CRM, Retention & VIP
VIP & Loyalty Program Design
Tiered loyalty and VIP schemes with clear rewards, host playbooks and responsible-gambling checks built in
CRM, Retention & VIP · VIP & High-Value Players
VIP Affordability &Source-of-Funds Workflow
Workflow design that connects VIP management with affordability checks, source-of-funds reviews and compliance sign-off
Regulators expect operators to understand whether high-spending players can afford their play, and VIP teams sit closest to those players. We design the workflow between VIP, payments, AML and safer-gambling teams: review triggers, documents requested, decision rules and what hosts may say while a review is open. Rewards and promotional contact pause automatically while a review is pending.
What you get
- ◆Review trigger definitions
- ◆Cross-team workflow and ownership
- ◆Host communication guidelines
- ◆Automatic reward and contact pauses
- ◆Audit trail requirements
How it works
- 01
Add it to your offer
Combine it with any other services, markets and a budget if you have one in mind.
- 02
Get a custom quote
We reply with scope, timeline and price for your brand, usually within one business day.
- 03
Accept and kick off
Accept with one click, get your invoice and meet the team that runs it.
More in VIP & High-Value Players
See allCRM, Retention & VIP
VIP Identification & Potential Scoring
A model that spots emerging high-value players early and checks affordability before anyone is offered VIP treatment
CRM, Retention & VIP
Outsourced VIP Account Management
Experienced VIP hosts who manage your high-value players under your brand, processes and safer-gambling policies
CRM, Retention & VIP
VIP Experiences & Hospitality Rewards
Event invitations, hospitality and personal gifts planned with clear eligibility rules and a documented compliance review
CRM, Retention & VIP
VIP Downgrade & Exit Communications
Respectful communications for players leaving VIP status, whether through lower play, a review outcome or their own choice
CRM, Retention & VIP
Crypto Casino VIP & Rakeback Programmes
VIP tiers and rakeback designed for licensed crypto casinos, with rewards that hold their value when coin prices move