Social Media & Communities
24/7 Social & Community Moderation
Follow-the-sun moderators who keep comments, groups and servers clean around the clock, with clear escalation times
Social Media & Communities
Moderation & SocialCustomer Care
Moderators and social care agents who keep comments and communities healthy, answer players in public and in DMs, and route issues to the right team.
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9 services
9 Moderation & Social Customer Care services
Social Media & Communities
Social Customer Care Desk
Trained agents who answer player questions in comments and DMs and hand account issues safely to your support team
Social Media & Communities
Brazilian Portuguese Social Care Desk
Native-speaker social care for .bet.br brands, handling Pix payment questions and complaints in fast-moving Brazilian channels
Social Media & Communities
Crypto Community Anti-Scam Moderation
Moderation for crypto casino communities that removes fake admins, wallet-drainer links and giveaway scams before members lose funds
Social Media & Communities
Moderation Playbook & Moderator Training
House rules, response macros and escalation trees, plus hands-on training for your in-house moderators and community managers
Social Media & Communities
Fake Account & Impersonation Takedowns
Detection and reporting of cloned profiles, fake bonus pages and scam groups that use your brand name on social platforms
Social Media & Communities
Social DM Automation & FAQ Flows
Automated DM flows on Instagram, Facebook and X that answer routine questions and hand players to a human quickly
Social Media & Communities
Public Complaint Handling on Social
A consistent way to respond to public complaints on social, from the first reply to resolution and root-cause feedback
Social Media & Communities
Bet Settlement Queries on Social
Matchday social care for voided bets, settlement delays, cash-out questions and disputed results, backed by your betting rules
More in Social Media & Communities
Social Strategy & Audits7Platform Account Management11Communities: Discord, Telegram & Reddit12Social Content Production12Live, Matchday & Event Social12Social Listening & Reputation8UGC, Fan & Engagement Programmes8B2B & Employer Social9European Market Social Desks12Americas, Africa & Asia Social Desks11Safer-Gambling Social8
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