Social Media & Communities
24/7 Social & Community Moderation
Follow-the-sun moderators who keep comments, groups and servers clean around the clock, with clear escalation times
Social Media & Communities · Moderation & Social Customer Care
Social CustomerCare Desk
Trained agents who answer player questions in comments and DMs and hand account issues safely to your support team
Players increasingly ask for help on social before they open a support ticket. Our care agents answer common questions, move account-specific conversations to private or secure channels, never ask for passwords or documents in DMs and hand cases to your support team with full context. Tone guides keep replies consistent with your brand and your complaint procedures.
What you get
- ◆Response macros and tone guide
- ◆Public-to-private handover process
- ◆Support ticket handover with context
- ◆Response time targets and tracking
- ◆Monthly topic and volume report
How it works
- 01
Add it to your offer
Combine it with any other services, markets and a budget if you have one in mind.
- 02
Get a custom quote
We reply with scope, timeline and price for your brand, usually within one business day.
- 03
Accept and kick off
Accept with one click, get your invoice and meet the team that runs it.
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