Social Media & Communities
24/7 Social & Community Moderation
Follow-the-sun moderators who keep comments, groups and servers clean around the clock, with clear escalation times
Social Media & Communities · Moderation & Social Customer Care
Moderation Playbook& Moderator Training
House rules, response macros and escalation trees, plus hands-on training for your in-house moderators and community managers
Many operators want to moderate in-house but lack consistent rules. We write a moderation playbook covering house rules, enforcement levels, response macros, sensitive topics and escalation trees for each channel, then train your moderators through realistic scenarios. Refresher sessions keep the playbook current as platforms and regulations change.
What you get
- ◆Moderation playbook per channel
- ◆Enforcement levels and response macros
- ◆Escalation trees for sensitive topics
- ◆Scenario-based training sessions
- ◆Quarterly refresher and updates
How it works
- 01
Add it to your offer
Combine it with any other services, markets and a budget if you have one in mind.
- 02
Get a custom quote
We reply with scope, timeline and price for your brand, usually within one business day.
- 03
Accept and kick off
Accept with one click, get your invoice and meet the team that runs it.
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