Social Media & Communities
24/7 Social & Community Moderation
Follow-the-sun moderators who keep comments, groups and servers clean around the clock, with clear escalation times
Social Media & Communities · Moderation & Social Customer Care
Public ComplaintHandling on Social
A consistent way to respond to public complaints on social, from the first reply to resolution and root-cause feedback
How a brand answers a public complaint is seen by everyone who follows the thread. We set tone rules and reply templates for common complaints, move personal details to private channels, point players to your formal complaints procedure and independent dispute resolution where required, and track recurring issues for product and payments teams.
What you get
- ◆Complaint reply templates by topic
- ◆Public-to-private handover rules
- ◆Complaints procedure and ADR signposting
- ◆Complaint tracking and tagging
- ◆Monthly root-cause report
How it works
- 01
Add it to your offer
Combine it with any other services, markets and a budget if you have one in mind.
- 02
Get a custom quote
We reply with scope, timeline and price for your brand, usually within one business day.
- 03
Accept and kick off
Accept with one click, get your invoice and meet the team that runs it.
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