CRM, Retention & VIP
Churn Analytics & Prediction
Models that flag players likely to churn early enough for CRM to act, along with the reasons behind the risk

CRM, Retention & VIP · Segmentation & Predictive Models
Profiles of each bettor's sports, leagues, teams and bet types that power relevant fixture and odds content in CRM
A bettor who follows one club and bets on corners wants very different messages from an accumulator fan. We build preference profiles from betting history, favourites and browsing, covering sports, leagues, teams, markets and in-play versus pre-match habits. Profiles feed dynamic fixture content in email and push, so messages match what each bettor actually follows.
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CRM, Retention & VIP
Models that flag players likely to churn early enough for CRM to act, along with the reasons behind the risk
CRM, Retention & VIP
Recency, frequency and value segmentation adapted to gaming, with product mix and risk indicators layered on top
CRM, Retention & VIP
Early predictions of player lifetime value that help CRM, VIP and acquisition teams decide where effort is worth spending
CRM, Retention & VIP
Decision logic that chooses the most useful message for each player, including the option of sending nothing at all
CRM, Retention & VIP
Recommendation models that suggest slots and table games each player is likely to enjoy, across email, push and the lobby
CRM, Retention & VIP
Uplift models that separate players who return because of an offer from those who would have played anyway