Conversion & UX
Cashier Deposit Flow Redesign
A redesign of the deposit cashier around method order, saved details, clear limits and error states, tested on completed deposits

Conversion & UX · Cashier, Deposit & Withdrawal UX
An M-Pesa-first deposit and withdrawal journey built around STK push prompts, paybill fallbacks and clear timeout handling
Kenyan players deposit through M-Pesa, usually by approving an STK push prompt on their phone, and failures often come from timeouts, wrong numbers or a missed prompt. We design the cashier to pre-fill the registered number, explain what to expect on the handset, offer paybill instructions as a fallback and confirm funds promptly. Withdrawals to M-Pesa get the same clarity, in English and Swahili.
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Conversion & UX
A redesign of the deposit cashier around method order, saved details, clear limits and error states, tested on completed deposits
Conversion & UX
Withdrawal flows that set clear expectations on verification, processing times and status, with no friction added to keep funds in play
Conversion & UX
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Conversion & UX
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Conversion & UX
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Conversion & UX
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