Skip to content

Social Media & Communities · Safer-Gambling Social

Vulnerable PlayerEscalation Protocol

A clear process for moderators and care agents when a comment or DM suggests a player may be at risk of harm

Signs of gambling harm often surface on social first: a desperate comment, a post about chasing losses or a late-night DM. We define the indicators moderators should look for, how to respond with care in public and in private, how to hand cases to your safer-gambling team with account details handled securely and when to hide or retain content. Regular case reviews keep the protocol working.

What you get

  • Harm indicators for social and communities
  • Public and private response scripts
  • Secure handover to safer-gambling team
  • Content hide and retention rules
  • Quarterly case reviews

How it works

  1. 01

    Add it to your offer

    Combine it with any other services, markets and a budget if you have one in mind.

  2. 02

    Get a custom quote

    We reply with scope, timeline and price for your brand, usually within one business day.

  3. 03

    Accept and kick off

    Accept with one click, get your invoice and meet the team that runs it.

More in Safer-Gambling Social

See all

Social Media & Communities

Always-On Safer-Gambling Social Calendar

Regular safer-gambling posts about deposit limits, time-outs and support services, designed to be seen rather than scrolled past

RetainerRegulated marketsMulti-GEO
Details

Social Media & Communities

Self-Exclusion-Aware Community Access

Processes that keep self-excluded players out of promotional channels, groups and giveaways across your social communities

ProjectRegulated markets
Details

Social Media & Communities

Safer Gambling Week Social Campaign

A social campaign for the UK and Ireland's annual Safer Gambling Week, with content your communities will actually engage with

ProjectRegulated markets
Details

Social Media & Communities

Social Age-Gating Settings Audit

A check of age and country restrictions on every brand account, community and bot, with fixes applied platform by platform

Quick winRegulated markets
Details

Social Media & Communities

Youth-Appeal Review for Social Content

Independent review of social content, characters, slang and creators for appeal to under-18s, before and after publishing

RetainerRegulated markets
Details

Social Media & Communities

Safer-Gambling Training for Community Teams

Practical training for community managers and moderators on spotting harm, responding with care and escalating correctly

ProjectQuick win
Details