Social Media & Communities
Vulnerable Player Escalation Protocol
A clear process for moderators and care agents when a comment or DM suggests a player may be at risk of harm

Social Media & Communities · Safer-Gambling Social
Regular safer-gambling posts about deposit limits, time-outs and support services, designed to be seen rather than scrolled past
Safer-gambling content is often posted rarely and ignored. We plan a steady share of posts on your channels covering deposit limits, reality checks, time-outs, self-exclusion and local support services, produced with the same creative quality as your other content. Messages are localised with each market's helplines and reviewed for reach and engagement.
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Combine it with any other services, markets and a budget if you have one in mind.
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We reply with scope, timeline and price for your brand, usually within one business day.
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Social Media & Communities
A clear process for moderators and care agents when a comment or DM suggests a player may be at risk of harm
Social Media & Communities
Processes that keep self-excluded players out of promotional channels, groups and giveaways across your social communities
Social Media & Communities
A social campaign for the UK and Ireland's annual Safer Gambling Week, with content your communities will actually engage with
Social Media & Communities
A check of age and country restrictions on every brand account, community and bot, with fixes applied platform by platform
Social Media & Communities
Independent review of social content, characters, slang and creators for appeal to under-18s, before and after publishing
Social Media & Communities
Practical training for community managers and moderators on spotting harm, responding with care and escalating correctly